Shipping Policy

1. 1At checkout you choose your nearest cargo town and the cargo service you want us to book through (you are responsible for confirming the chosen service has an office in that town — see Section 3).
2. 2We dispatch from Puttur once your payment is confirmed, and book the cargo under your name and phone number.
3. 3Once the goods reach the destination cargo office, the cargo service calls you directly to come and collect.
4. 4You pay the cargo service's freight charge in cash at the office on pickup.
5. 5Carry a photo ID and the LR (Lorry Receipt) number we email you — both are required to release the goods.

We can dispatch anywhere in India that one of our two cargo partners runs an office. Confirming the chosen service has an office in your pickup town is your responsibilitybefore placing the order. If you are unsure, call the cargo service's local number to verify, or pick a service you already know operates near you.

Dispatch SLA: we commit to dispatching every order within 1 to 3 days of payment confirmation for standard items. Bulk, oversize, or made-to-order items take longer — typically 3 to 7 days; we'll confirm an indicative timeline at order confirmation.

Transit time from our dispatch to the destination cargo office is set by the cargo service, not by us. Typical ranges:

• South India: 2 – 4 days
• West & Central India: 3 – 6 days
• North & East India: 5 – 8 days
• Remote / hill / north-east destinations: up to 10 days

The cargo service's own tracking is the source of truth for in-transit status. We share the LR number in the dispatch email so you can quote it on their helpline.

The exact amount is set by the cargo service based on weight, volume, and destination distance. To estimate before ordering, call the cargo service's local office or check their published tariff. Typical bands for agricultural-plastic consignments:

• Light, low-volume parcels: roughly ₹200 – ₹600
• Standard tarpaulin / shade-net rolls: roughly ₹400 – ₹1,500
• Bulk multi-roll / crated dispatch: ₹1,500+

These are indicative ranges only — the cargo service's actual charge depends on factors outside our control. Always confirm with the office before pickup if budget is tight.

• We start processing your order as soon as payment is confirmed by Razorpay.
• Orders placed late in the evening, on Sundays, or on national holidays may be processed the next working day.
• You'll receive an email confirmation right after payment, and a second email when your order is dispatched — that second email includes the LR number, the cargo service used, and the destination cargo office's name and phone.
• You can always see the same information on your My Orders page.

When we book the cargo, we hand the cargo service your name and phone number. The destination cargo office will call you directly when the goods arrive — typically within a day or two of arrival.

You can also track progress yourself in three ways:

• Open My Orders on this site — the LR number, cargo service, pickup office name, and office phone are listed from dispatch onwards.
• Call the destination cargo office directly (number is in the dispatch email).
• Quote the LR number on the cargo service's helpline for transit status.

If you have not received a call from the cargo office within the typical transit window above plus 3 days, please reach our Customer Care so we can chase the cargo service.

Cargo handling is rough; please inspect every package at the cargo office, before paying the cargo charge and signing the cargo service's delivery receipt. Once you sign clean and pay, the cargo service treats the goods as accepted in good condition — and we lose the ability to escalate to them on your behalf.

1. 1Inspect the outer packaging. Tears, soaking, holes, dents, or obvious distortion are grounds to refuse.
2. 2Refuse if damage is severe — ask the cargo office to return the consignment to sender and email us immediately.
3. 3Photograph the package as it sits in the cargo office, capturing both the damage and the cargo office signage in the background.
4. 4Ask cargo staff to write a damage note on the delivery receipt before you sign — this is your legal record.
5. 5Open in front of staff if you can. If the goods inside are damaged too, photograph those.
6. 6Raise a return from My Orders within 7 days of pickup, attaching the photos and the damage note. See our Return & Refund Policy.

Large or oversize orders (e.g., multiple tarpaulin rolls, full pallets of construction film) may be dispatched as multiple consignments — sometimes via different cargo services if a single service cannot accommodate the full volume.

• You will receive a separate dispatch email for each consignment, each with its own LR number, cargo service, and pickup office details.
• Each consignment carries its own cargo charge, collected separately at pickup.
• Consignments may arrive at different cargo offices and on different days — please plan pickup accordingly.

We do not provide transit insurance by default. Cargo services typically offer optional insurance (commonly called “FOV” — Forwarders' Owner Risk / FOR with insurance) at a small additional premium that you can ask for when collecting.

For high-value orders (₹50,000+), we strongly recommend confirming insurance at the time of booking — either ask us to request it from the cargo service, or arrange it directly with them. Without insurance, the cargo service's liability for in-transit loss or damage is capped at a nominal per-kilogram amount under the Carriage by Road Act, 2007.

Dispatch and transit may be delayed by circumstances beyond our reasonable control — including but not limited to:

• National holidays, regional bandhs, festival closures, and cargo-service shutdowns.
• Adverse weather (heavy monsoon, cyclones, floods affecting national highways).
• Transport strikes, fuel disruptions, or government restrictions on movement.
• Acts of God, civil unrest, war, terrorism, epidemics or pandemics.

Where any of these affect your order, we will email you with an updated timeline. If the delay extends beyond 30 days, you may cancel the affected order for a full refund of the amount paid for any undispatched goods.

For shipping or dispatch questions, reach our Grievance Officer or email us directly. We acknowledge every query within 48 hours.